Pickup
On the Day of Delivery
- Will the BOBtastic delivery team disassemble or put old furniture on the curb for me?
- My delivery is coming today, and I don’t know when. How do I find out?
- When I buy my mattress or foundation from Bob's, what happens to my old mattress or foundation?
- Will my old mattress and foundation be removed when my new mattress is delivered?
- Will the delivery team assemble my furniture and take away the packing material?
- Can I ask the delivery (or service technician) team to remove their footwear prior to entering my home?
Preparing for Delivery
- What should I do if my building has restrictions for delivery?
- Why can’t I choose my delivery time?
- What is a delivery time window?
- What if I need to request a small truck for my delivery?
- What if I can't be home for my delivery during the scheduled time window?
- What services should I expect on the day of delivery?
Scheduling & Rescheduling
- What is BOBtastic Flexible Delivery (also referred to as Standard Delivery)?
- What is BOBtastic Morning Delivery (also referred to as Early A.M. Delivery)?
- How do I choose my delivery time?
- What should I do if I can't be home during my assigned delivery time?
- How do I find out what date my delivery or in-home service appointment is scheduled for?
- How do I schedule delivery or pickup?